Webinar Future of Application Development with Low-Code

As businesses are under tremendous competitive pressure to transform into digital enterprises, they are relying on technology as never before. IT Service Management, deployed across the enterprise and focused equally on IT and non-IT services, becomes the enabler of digital growth. IT Service Management is required to manage the increased velocity of changes and releases initiating from DevOps and Agile, and all existing processes – such as incident, change and request management – must support Agile. The support methods must fit the evolution of the digital workplace and the changing nature of work. To be able to address new requirements from digital business, ITSM needs holistic automation to become intelligence-driven, fast and responsive. Join Chandrakant Tripathi, Senior Technical Consultant, IT Operations Management, Micro Focus, to understand how Micro Focus Service Management Automation helps in:

  • Leveraging machine learning, analytics and automation

  • Reduction in cost of IT

  • Leveraging ChatOps, virtual agents and social collaboration

  • Handling tickets more quickly and efficiently

  • Providing actionable knowledge and intelligence

  • Improving IT service desk staff efficiency with Big Data insight

  • Optimization of asset utilization including software licenses

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