Unlocking a great User Experience on ServiceNow
We help to find solutions that work for our clients’ specific need by creating interfaces that are clean, intuitive and user-friendly
The Right Approach
We believe in not just developing the portals but creating end-to-end service experiences, and design the application that yields the finest results.
Understanding businesses need and develop applications with users cases and focus on fulfilling user needs
Understanding the user persona and translating the goals to function.Taking care of the issues and finding a way to avoid them
Preparing vessels like paper sketches, White board flows and wireframes through which content can flow
Customer and product interaction is observed and area of improvement are identified
The development team develops the finalized UI and connects it with the back end
The finalized layout is then converted into interactive prototypes. Design specifications are prepared and shared
Bring your Ideas To Reality and make brilliant applications for your ServiceNow
Reimagine the ServiceNow User Experience with OmnePresent
Personalise and simplify the user experience (UX) for ServiceNow and boost user adoption
Why OmnePresent for ServiceNow UI UX?
- Increased user adoption and satisfaction
- Increased productivity
- Have a seamless brand experience for users
- Rich, customized and beautiful interfaces
- Faster response time and performance
User adoption increased
Reduced count of clicks to goal
Mobile interactions increased
Increase in ROI
OmnePresent used their UI-UX implementation methodology to fulﬁll the desired solution. Business requirement analysis was carried out against the end clients brand guide and business objectives along with their key expectations. Sketches and wireframes were prepared to deﬁne the UI structure in “InVision Software”. This was followed by an interactive design prototype. The prototype and its functionality were further enriched with development of various customized widgets and color themes along with font selection and sizing. This was followed by backend development in ServiceNow. The customized widgets included custom incident, change management, exceeding SLA’s summary tables and so on. Each development was broken down into multiple customer cycles on weekly basis where the output was reﬂected in “Invision Software” and ﬁne tuning of requirements was carried out there which was followed by development in ServiceNow Service Portal. The result was a Service Portal with customized UI and user experience rich with HTML, bootstrapped and CSS based widgets and features.