Unlocking a great User Experience on ServiceNow

We help to find solutions that work for our clients’ specific need by creating interfaces that are clean, intuitive and user-friendly

The Right Approach

We believe in not just developing the portals but creating end-to-end service experiences, and design the application that yields the finest results.

Research

Understanding businesses need and develop applications with users cases and focus on fulfilling user needs

Analysis

Understanding the user persona and translating the goals to function.Taking care of the issues and finding a way to avoid them

Sketch

Preparing vessels like paper sketches, White board flows and wireframes through which content can flow

Evaluate

Customer and product interaction is observed and area of improvement are identified

Develop

The development team develops the finalized UI and connects it with the back end

Design

The finalized layout is then converted into interactive prototypes. Design specifications are prepared and shared

Bring your Ideas To Reality and make brilliant applications for your ServiceNow

Reimagine the ServiceNow User Experience with OmnePresent

Personalise and simplify the user experience (UX) for ServiceNow and boost user adoption

Why OmnePresent for ServiceNow UI UX?

  • Increased user adoption and satisfaction
  • Increased productivity
  • Have a seamless brand experience for users
  • Rich, customized and beautiful interfaces
  • Faster response time and performance

Key Points

70%


User adoption increased

60%


Reduced count of clicks to goal

83%


Mobile interactions increased

35%


Increase in ROI

Case Study

OmnePresent used their UI-UX implementation methodology to fulfill the desired solution. Business requirement analysis was carried out against the end clients brand guide and business objectives along with their key expectations. Sketches and wireframes were prepared to define the UI structure in “InVision Software”. This was followed by an interactive design prototype. The prototype and its functionality were further enriched with development of various customized widgets and color themes along with font selection and sizing. This was followed by backend development in ServiceNow. The customized widgets included custom incident, change management, exceeding SLA’s summary tables and so on. Each development was broken down into multiple customer cycles on weekly basis where the output was reflected in “Invision Software” and fine tuning of requirements was carried out there which was followed by development in ServiceNow Service Portal. The result was a Service Portal with customized UI and user experience rich with HTML, bootstrapped and CSS based widgets and features.

“OmnePresent helped us build up an advanced and instinctive Web Portal with a solid attention to details on UI and UX. Built on the ServiceNow platform, it gives users access to articles stored in ServiceNow repositories

The project has been completed ‘on time, on spending budget’ together with a very professional group of individuals from India. Awesome experience cooperating with them!”

– One of the Largest Financial Solutions Company