Service Delivery Managers
Designation: Service Delivery Managers
Experience: 2-10 Years
Job Location: Pune (Remote)
Job Description:
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CANDIDATE SHOULD BE OPEN TO LEARNING AND WORKING ON NEW TECHNOLOGIES
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Effectively support IT service delivery, ensuring that systems, methodologies, policies, processes, and procedures are followed and improved (or developed, if not already in place)
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Accountable for all aspects of service management with the customers driving stability & issues resolution to best protect the customer & business, closely managing major incidents and issues, driving problem management to identify & eliminate root causes to prevent reoccurrence & future issues
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Lead projects from SOW creation to project planning, defining requirements, implementation, resource management, and advice to team members in all aspects of the project to ensure delivery of quality outcomes
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Collaborate with all customers and business stakeholders to enhance IT service delivery
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Report, communicate and update relevant stakeholders on the ongoing service operations and progress against service improvement plans
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Proactive enough to meet all the current and anticipated future IT requirements of the organization
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Ensure timely escalation and problems
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Review and manage change requests, service requests, and technical refresh initiatives properly and in a systematical manner to ensure availability, performance, and reliability of the systems impacted by the change
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Support audit activities and ensure timely follow up as well as the closure of the required action items
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Review regular maintenance activities
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Successfully manage the team including recruitment, mentoring, training, target setting, and performance assessment
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Excellent written and verbal communication skills
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Ability to communicate and present ideas to both technical and non-technical clients and staff as needed- Ability to communicate and present ideas clients and team members
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Ability to work collaboratively with peers
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Ability to deliver outstanding customer service while maintaining composure in stressful situations
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Must be able to work well with demanding deadlines
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Excellent project management and organizational skills
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Leadership & people management skills
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Confident & credible amongst clients, vendors, and partners
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Enthusiasm to deliver excellent service to clients
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Industry certifications this can include ITIL, PMP would be an added advantage