Service Delivery Managers

Designation: Service Delivery Managers

Experience: 2-10 Years

Job Location: Pune (Remote)

• CANDIDATE SHOULD BE OPEN TO LEARNING AND WORKING ON NEW TECHNOLOGIES

• Effectively support IT service delivery, ensuring that systems, methodologies, policies, processes, and procedures are followed and improved (or developed, if not already in place)

• Accountable for all aspects of service management with the customers driving stability & issues resolution to best protect the customer & business, closely managing major incidents and issues, driving problem management to identify & eliminate root causes to prevent reoccurrence & future issues

• Lead projects from SOW creation to project planning, defining requirements, implementation, resource management, and advice to team members in all aspects of the project to ensure delivery of quality outcomes

• Collaborate with all customers and business stakeholders to enhance IT service delivery

• Report, communicate and update relevant stakeholders on the ongoing service operations and progress against service improvement plans

• Proactive enough to meet all the current and anticipated future IT requirements of the organization

• Ensure timely escalation and problems

• Review and manage change requests, service requests, and technical refresh initiatives properly and in a systematical manner to ensure availability, performance, and reliability of the systems impacted by the change

• Support audit activities and ensure timely follow up as well as the closure of the required action items

• Review regular maintenance activities

• Successfully manage the team including recruitment, mentoring, training, target setting, and performance assessment

• Excellent written and verbal communication skills

• Ability to communicate and present ideas to both technical and non-technical clients and staff as needed- Ability to communicate and present ideas clients and team members

• Ability to work collaboratively with peers

• Ability to deliver outstanding customer service while maintaining composure in stressful situations

• Must be able to work well with demanding deadlines

• Excellent project management and organizational skills

• Leadership & people management skills

• Confident & credible amongst clients, vendors, and partners

• Enthusiasm to deliver excellent service to clients

• Industry certifications this can include ITIL, PMP would be an added advantage